John Haynes
Lead product designer with data analysis skills
I design simple customer experiences for complex fintech and regulated services, currently reducing the cost of compliance as Design Lead at The Pensions Regulator.
Before moving into government, I led design at Entertainment Partners — film-industry payroll services used by enterprises including Disney, Apple, and Netflix, contributing to £100m+ in gross revenue.
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Work
Case studies from fintech, government, and regulated services.
Redesigning film & TV timesheets
Redesigning the timesheet and approval experience for a film industry payroll platform — reducing completion time from an hour to five minutes by rebuilding a product from the ground up.
- Fintech
- Product design
- Research
GOV UK component library
I built a tokenised component library for The Pensions Regulator in Figma including complex interations, powered by variables.
- Product design
- AI
- Side project
User research while you sleep
Designed and built AnswerTime, an AI-powered async research tool end-to-end — parallelising user interviews, cutting per-interview cost by ~100× and eliminating scheduling overhead entirely.
- Product design
- AI
- Side project
Self-service payroll
Designing a digital payroll hub for a film industry platform under extreme time pressure — launched before productions resumed after the Hollywood strike, cutting weekly prep time by 43%.
- Fintech
- Product design
- Research
Predictive worksite safety
Leading the R&D programme at FYLD to test whether machine learning could predict utility safety incidents — securing an additional £400k in OFGEM Strategic Innovation Fund grants and developing a patent-pending safety reporting system.
- Strategy
- Research
- Machine learning
Predicting illegal sewage spills
Best Pitch winner at the NWG Innovation Festival 2022 — leading "The Spillage Idiots" to build a stochastic ML proof of concept overnight that cut spill verification from 36 hours to ~3 minutes.
- Strategy
- Research
- Machine learning
Implementing a continuous discovery process
Building a research operating system for three product squads — turning a siloed, PowerPoint-based research culture into a shared, always-on discovery practice that scaled with the team.
- Service design
- Strategy
- Research
Trajectory at a glance
Designing a unified business-intelligence dashboard for a four-company merger — replacing six disconnected reports with one trustworthy view that gave leadership a clear read of the business in minutes.
- Product design
- Analytics
- Strategy