Writing
Writing
Thoughts on service design, product strategy, and working in regulated services.
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Training a QA team in Hyderabad Jun 2023Flying to India to teach an acquired QA team the user scenarios behind a payroll system with more than 5²⁰⁰ possible field combinations.
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Embedding the service standard at Christmas May 2019I designed a mock service for the fictional North Pole Service Regulator to help our digital team get hands-on with the Government Service Standard.